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-
 Service Manager
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 Device Manager
-
 Security Manager
-
 Expense Manager
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User Health Monitoring
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- Identify users with email, calendar or
application problems
- Receive real-time notifications of VIP user
problems
- Track performance/ availability for VIP groups
with roles-based dashboards
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Infrastructure Monitoring
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- Identify server hardware, OS and application issues
- Identify network
outages (firewall, router, 3rd party carrier and SRP
outages)
- Identify
network latency
- View email hops
through infrastructure in real-time
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Automated Troubleshooting
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- Utilize embedded vendor knowledgebase articles (RIM, Microsoft, etc)
- Identify over 6,500 problems instantly with automated root cause
analysis
- Receive step-by-step resolution instructions
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User Self-service
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- Reset passwords
- Check mailbox quota information
- Activate
devices onto the network
- Automate basic troubleshooting tasks
- Remotely wipe and lock devices through roles-based access
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Real-time Statistics
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- Track device type, OS, software; and carrier
- Utilize GPS
tracking to locate misplaced or stolen devices
- View real-time
network strength, supported bands and packets sent/received
- Identify devices on roaming networks
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View Smartphone Health
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- Identify applications installed on devices along with application
statistics: version, memory footprint, status, install date and
configuration
- View applications consuming CPU/memory
- View available and used flash memory and RAM, battery and signal
strength
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Find Lost/ Stolen Devices
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- Use device GPS
information to pull back location of lost/ stolen smartphone
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Device Introspection
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- Identify all installed software on a given device
- Track
firmware and application version information
- Create and manage
application whitelists/ blacklists (coming soon)
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Smartphone Remote Control
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- Over-the-air deployment allows for easy, remote installations and
allows help desk personnel to remotely log-in to smartphones for
troubleshooting
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Corporate Policy Compliance
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- Track device
settings and configurations for policy and security
management
- Monitor patterns of user behavior to reduce cost
and optimize services
- Track
consumer owned devices that are accessing the network
- Identify
phones without passwords
- Set
content encryption Disable camera, Bluetooth
functionality on smartphones
- Verify
compliance with mobile security policies
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Security Vulnerabilities
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- Identify devices that are running non-approved consumer applications
- Identify devices that have spyware/malware installed
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Real-time Security Alerts
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- Real time notifications when device detected with potential security vulnerability
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Remote Lock & Wipe
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- Prevent sensitive information from falling into the wrong hands by remotely wiping a lost device
- Prevent identity theft, and loss of corporate trade secrets by locking a misplaced or stolen device
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Inventory/Asset Tracking
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- View smartphones connected to enterprise
- Track device type,
OS, software; and carrier
- View phones by
departments supported
- Identify devices that are candidates for hardware refreshes
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Smartphone Reclamation
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- Identify devices that are unused for 30, 60, 90
days
- Calculate wireless plan $$ savings possible by
decommissioning unused devices
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Lower Cell Phone Bills
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- Monitor patterns of user behavior to reduce costs and optimize
services
- Track utilization by individual smartphone user
- Track smartphone usage during business hours vs. non-business
hours
- Optimize wireless plans based on actual smartphone
utilization
- Track activity spikes
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Optimize Service Plans
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- Negotiate volume discounts
- Manage international roaming
- Track patterns of activity by user to identify most active and
least active users
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