|
Zenprise was selected as the Gartner Cool Vendor in 2007.
"As email has become vital to many business transactions ranging from acknowledging and fulfilling orders to executing sales campaigns and managing customer service, downtime and performance degradation of this application can adversely impact a company's overall business
Enterprises should seek management solutions which can quickly and accurately resolve email problems to not only reduce support costs, but also ensure that critical revenue-generating business services are not otherwise interrupted."
David Coyle, Research Director, Gartner
 "Enterprise management tools that identify and resolve infrastructure and application problems will increasingly have sophisticated correlation and modelling technology that assists IT and business professionals with downtime reduction and lower operational costs. A combination of staff expertise, process maturity, and the correct technology will have the best chance of driving business return."
Stephen Elliot, IDC
"Today's administrators use monitoring products like to manage their environments. While these  products are good at pointing out problems on specific servers, they're not good at correlating problems and suggesting root causes. Zenprise is taking an exciting new approach. They've encoded Microsoft knowledge base articles and other information into their system. Once a problem is detected, Zenprise explores multiple hypotheses about the cause. As more data is collected, the system narrows the list of possible causes."
Chris Williams, Ferris Research
"It's no surprise that downtime can be a significant expense for a company, but most companies do not know the true costs of troubleshooting email problems because they're spread across multiple departments. It's clear that companies need to look for solutions that help them quickly and cost effectively troubleshoot email problems."
Michael Osterman, Principal, Osterman Research
|
