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New Device Manager Module Strengthens Support for Administrators of the BlackBerry
Enterprise Solution with Device Locator, Auditing and Performance Features
Fremont, CA - May 4, 2009 —Zenprise, Inc., a leader in automating mobile
management, today released Zenprise Device Manager, a new module for Zenprise
MobileManager that enables organizations to remotely support BlackBerry®
smartphones. This new module gives help desk personnel and administrators of the
BlackBerry® Enterprise Solution access to real-time information about BlackBerry
smartphones, enabling them to find lost or stolen handsets, proactively monitor and
diagnose issues, and audit devices for rogue third party applications. These new
capabilities allow organizations to further reduce costs, improve end user service levels
and ensure corporate compliance.
Zenprise Device Manager installs a micro agent over the air (OTA), eliminating the need
for the user to physically bring their BlackBerry smartphone to IT to enable functionality.
Once installed, a help desk operator or BlackBerry Enterprise Solution administrator can
make a secure connection with the agent on the smartphone to view real-time
information. Information sent from the smartphone to the server includes critical
performance statistics, key service book information, and a complete list of applications
installed and running. The agent can optionally report back GPS coordinates (if available)
from the smartphone, depending on an organization’s privacy policies.
“Similar to OnStar’s ability to locate a stolen vehicle or diagnose problems in a car’s
engine, Zenprise can remotely locate a lost mobile device or provide key information on
device performance issues,” said Jayaram Bhat, CEO of Zenprise. “With the increasing
demand for smartphones and new applications, the ability to quickly diagnose and solve
device issues is essential for meeting service level agreements. Zenprise’s Device
Manager provides IT with robust tools for tracking, troubleshooting and auditing
BlackBerry smartphones – all without impacting the end user.”
BlackBerry smartphones continue to replace laptops in the field as tools for accessing
business applications and confidential data. The ability to time stamp and audit use of
third party applications, both corporate and consumer, is equally important for protecting
against network or enterprise-wide security threats.
“Monitoring for applications that violate corporate policy is becoming a necessity in the
enterprise due to the increased popularity of mobile applications,” said Jasmine Noel,
founder and partner, Ptak, Noel & Associates. “Even with strict corporate policies, users
will unknowingly download applications that impact device performance or introduce
security risks to the rest of the corporate network. Solutions such as Zenprise’s Device
Manager provides IT administrators with an innovative way to prevent security breaches
from rogue applications, while protecting the health of their mobile devices.”
Key features of Zenprise Device Manager include a:
- Device Locator: The Device Locator
feature proactively finds lost or stolen GPSenabled
BlackBerry smartphones by pinpointing the exact location of
the handset on a Google map. Access to this capability can
be restricted and controlled based on an organization’s
security and privacy policies. This capability is critical
to the retrieval of missing handsets, which can save
organizations millions in lost hardware and corporate data.
- Device Task Manager: Within Zenprise
Device Manager, Zenprise provides realtime information on
device and application performance. The Device Task Manager
feature enables IT to drill down and diagnose potential
issues such as battery temperature, signal strength,
available and allocated memory, and key service book
configurations on a BlackBerry smartphone. The ability to
find and fix issues remotely significantly lowers costs for
enterprise IT and improves service levels.
- Device Auditor: In addition to remotely
identifying all third party applications installed on a
BlackBerry smartphone, Device Auditor feature details which
applications are currently running. As a result, an IT
department could determine if an employee’s favorite game is
consuming too much memory and triggering an issue. By
understanding which applications are installed and running,
Device Manager enables enterprise IT to avoid potential
security and compliance risks.
Zenprise Device Manager currently supports BlackBerry smartphones running OS
version 4.2 or greater and is available as an option of Zenprise MobileManager. Pricing
begins at $20 per user. To learn more about Device Manager for BlackBerry Enterprise
Solution environments, go to www.zenprise.com/products.
About Zenprise
Zenprise’s award winning software automates mobile management. The software
automatically troubleshoots end user issues across BlackBerry®, iPhone, and Windows
Mobile environments. Unlike pure monitoring solutions, Zenprise identifies the root
cause of end user issues and provides detailed resolution steps to fix these problems.
Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held
with funding from investors Bay Partners, Ignition Partners, Mayfield Fund, and Shasta
Ventures. Zenprise's executive and product teams bring enterprise software experience
from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For
more information, go to www.zenprise.com.
Contact: Hally Wax, Barokas Public Relations, 206.264.8220, zenprise@barokas.com
The BlackBerry and RIM families of related marks, images and symbols are the
exclusive properties and trademarks of Research In Motion Limited.
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