|
"User Health Check" and Support for Android OS Arm IT
with Greater Intelligence and Flexibility
Fremont, CA - December 14, 2009
— Zenprise, Inc., a provider of mobile management
software, today announced enhancements to its MobileManager platform that help
enterprises quickly manage new smartphones connecting to corporate mobile networks,
including devices running the newly-released Android operating system (OS). Newly
introduced Zenprise User Health Check automates a100-point troubleshooting checklist
to help IT departments more efficiently mitigate the onslaught of post-holiday
Smartphone support calls.
With many consumers receiving smartphones as gifts this holiday season,
mobile device
management will become an even greater priority for IT departments in 2010.
Smartphones, which include those running Google’s Android OS, are topping many
holiday wish lists this year. Publications ranging from USA Today to Men's Health
and Gadget.com are including smartphones on the top of their gift guide lists.
As employees return to work after the New Year, IT departments will be bombarded with
support issues from workers bringing their devices inside the enterprise. The desire for IT
to support personal devices is increasing, reflecting an emerging trend. IDC anticipates
by 2013 more than 56 percent of worldwide mobile device shipments used in the
enterprise will be employee-liable devices, accounting for 56.7 million units¹ .
Employees will require help connecting their new smartphones to the network and
accessing corporate services such as email and calendar. The impact of these support
related requests can be substantial. If, for example, the average user were to call their
support organization between three to five times a year to troubleshoot smartphone
issues, supporting 200 new smartphones after the holidays would generate anywhere
between 600 and 1,000 new support calls for an IT department.
Zenprise User Health Check automates a 100 point checklist to diagnose and resolve in
real time the most common user support issues. This allows the IT organization to reduce
the number and duration of support-related calls by at least 50 percent. Zenprise User
Health Check allows help desk employees or level two support teams with limited
experience quickly troubleshoot and resolve user issues, whether they are common or
hard to detect problems. It leverages ZenPro automation to identify potential hardware
and software issues with the device, user configuration errors, carrier related problems,
backend server issues, or device encryption problems. Unlike other device management technologies, ZenPro automation goes deeper into the mobile network stack and
identifies potential problems at both the device and back-end infrastructure layer.
Zenprise is also announcing support for the Android mobile operating system. This
enables IT departments to monitor, track and support smartphones running the Android
OS and offer service level agreements for these devices. In addition to Android, Zenprise
supports BlackBerry®, iPhone, Windows Mobile and Palm smartphones.
“Consumer adoption of smartphones continues to rise, as does the challenge of managing
and securing those devices once they are brought inside the enterprise,” said Ahmed
Datoo, vice president of marketing for Zenprise. “These enhancements help IT more
rapidly address the onslaught of new devices that are crossing the line from home to the
corporate network. MobileManager offers the broadest platform support and highest
degree of automation to resolve mobile issues faster. Quick remediation of problems
lowers total cost of ownership by reducing the number of problems that require
escalation."
Zenprise is the only product to integrate and support monitoring, expense management,
security, and device management across multiple smartphone platforms. For more
information on Zenprise MobileManager, please visit
http://www.zenprise.com/products/index.aspx.
About Zenprise
Zenprise’s award winning software automates all aspects of mobile management, from
monitoring to troubleshooting, from expense management to device management, from
security to compliance. Using Zenprise, customers can reduce their mobile TCO costs by
over 25 percent, increase customer service levels by over 75 percent and ensure corporate
compliance rates of 100 percent. Supported smartphone platforms include BlackBerry®,
iPhone, Palm and Windows Mobile devices. Founded in 2003, Zenprise is headquartered
in Fremont, California and is privately held with funding from investors Bay Partners,
Ignition Partners, Mayfield Fund, and Shasta Ventures. Zenprise's executive and product
teams bring enterprise software experience from companies such as Mercury, EDS,
Zambeel, Bay Networks, and Loudcloud. For more information, go to
www.zenprise.com.
¹ IDC Worldwide Business Use Converged Mobile Device 2009-2013 Forecast and Analysis, Doc #
218524, June 2009
Contact: Hally Wax, Barokas Public Relations, 206.264.8220,
zenprise@barokas.com
|
