|
Zenprise MobileManager automates the monitoring, troubleshooting, and management of the mobile service. Companies using Zenprise can at least double the number of mobile users supported at half the cost. Additionally, proactive detection of problems will allow organizations to improve the overall service levels provided to end users. The table below outlines typical ROI values experienced by some of our customers:
|
|
|
|
Ratio of Users Supported per BlackBerry Admin |
1500:1 |
6000:1 |
300% Improvement |
Avg. MTTR (mean time to repair) BlackBerry issues |
60 minutes |
15 minutes |
75% Reduction |
Yearly BlackBerry Support Calls |
3,600 |
1,750 |
55% Reduction |
- Call Volume Zenprise customers are able to more proactively identify and remediate problems through ZenPro automation, often times fixing problems before users even call the help desk. Customers using Zenprise routinely experience a 50 to 80% reduction in yearly BlackBerry-related support calls.
- Escalations Automating the support processes means that even junior administrators can provide the same level of service as a highly sophisticated administrator. Level 2 support teams can resolve problems traditionally escalated to more experienced level 3 or 4 teams.
- Mean Time to Repair : Zenprise’s detailed step by step resolution instructions allow administrators to significantly reduce their mean time to repair. Typical Zenprise customers are able to fix problems 60% to 90% faster.
The net result of the ZenPro automation technology is that it allows the IT staff to grow their BlackBerry deployments without needing to increase support staff. Companies typically experience anywhere between 100% and 600% productivity improvements.
|
