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Zenprise Device Manager enables your
organization to remotely support BlackBerry® smartphones. This new module gives your help desk personnel and BlackBerry enterprise solution administrators access to real-time device information, enabling them to find lost or stolen devices, proactively monitor and diagnose device issues, and audit devices for rogue third party applications.
The Device Manager is an integral part of
Zenprise MobileManager. A Web Dashboard provides roles-based views
to empower all of your support teams for improved service. A
Device Agent is automatically deployed over-the-air to smartphones
across your enterprise. Managing and supporting your mobile users
is easier than ever, and they get the basic information they need
for self-help.
Within Zenprise Device Manager, the Device
Locator capability lets you quickly find lost or stolen devices.
GPS tracking can be activated from the Zenprise Dashboard to
identify the precise location of a missing device. Access to this
capability can be restricted and controlled based on your
organization’s security and privacy policies. Save support time
and avoid unnecessary device replacement and provisioning costs.
The Device Task Manager capability provides
vital information about the performance and utilization of your
mobile devices and installed applications. Get real-time
visibility into the status and memory usage for all applications,
available and used memory for all devices, and overall network
performance. Now you can optimize every smartphone to ensure
continued mobile worker productivity.
Within Zenprise Device Manager, the Device
Auditor feature helps you enforce compliance of corporate policies
through real-time device introspection. Ensure that all devices
are running only the latest software patches and firmware. Protect
your valued mobile assets and prevent security breaches by
validating that only company-approved applications are installed
on your smartphones across the enterprise.
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Deploys remote agent |
Over-the-air deployment of the Device Agent
allows for easy, remote installation. |
Transmits
data securely |
MDS-encrypted traffic between the Device Agent and Zenprise
Server ensures secure data transmission. |
Provides user self-help
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Statistics available on device enable the user to solve basic
device problems. Information includes signal strength,
coverage information, battery levels, and memory utilization.
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Presents roles-based views
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Ability to restrict access based on roles defined in Active
Directory.
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Finds lost devices
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Uses
device GPS information to pull back location of BlackBerry
smartphone. Ability to restrict use of features according to
BES IT policies and/or Zenprise configurations. |
Displays real-time device statistics
|
Device
performance: available and used fl ash memory and RAM, battery
and signal strength, and operating system version. Network
statistics: type, service, state, supported bands, packets
sent/received. |
Details service book configurations |
Quickly
identify conflicting or corrupted service books. |
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Identifies applications on the device |
Identifies
applications installed and provides application statistics:
version, memory consumption, status (running/not running),
install date, vendor information and configuration (e.g. run
on device startup). |
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