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Zenprise^® Service Manager
End-to-End Enterprise Mobile Monitoring. Proactively Monitor and Resolve Smartphone Issues.

Increase performance at every point of mobility

The Zenprise MobileManager™ platform enables IT to support enterprise mobility by automating every aspect of mobile management. Within the platform, Service Manager proactively monitors availability and performance of the mobile service from data centers across carrier networks to mobile devices and their applications. It’s time to free your staff from unnecessary server reboots or temporary ‘quick fix’ workarounds, and eliminate mobile problems before end users are impacted. 

Service Manager Monitor, troubleshoot, resolve, and report on mobile issues to ensure 24x7 peak performance and availability of the mobile service.  >>LEARN MORE

“With Zenprise we reduced outage time for VIP users by 95%, eliminated 80% of unnecessary Level 1 and 2 escalations, and cut Mean Time to Repair in half.” - Rakesh Kashyap, Global Messaging and Mobility Services Monsanto Corporation

Monitor Everything from Smartphones to Servers
Proactive monitoring helps you improve the mobile service and protect your growing community of smartphone users from availability or performance problems. Intelligent full-service dashboards provide a holistic view of the mobile service that can be customized for the needs of administrators, help desk operators, and extended IT staff. Each support tier stays a step ahead of mobile issues because 24x7 monitoring is integrated with an automated notification system that alerts them when problems are detected.

Diagnose and Resolve Issues with Speed and Accuracy
Zenprise Service Manager automates the diagnostic process to quickly rule out false alarms and pinpoint the root cause of routine or more elusive mobile issues before they become costly chronic problems. Zenprise integrates monitoring and diagnostics with the industry’s best knowledgebase embedded in the MobileManager platform. This central repository of more than 6,500 problem/resolution rules continuously updates itself so you can be sure to have the latest, most reliable answers to problems occurring across your infrastructure. It’s like having 100 of the smartest mobile experts on your IT staff. You can stop fixing the same problems over and over again. Logical step-by-step resolution instructions are automatically presented as detailed visual workflows to make life easier for your mobile administrators and help desk teams.

Improve Efficiency with Better Mobile Intelligence
Zenprise offers more than 50 performance reports to aid in your infrastructure planning. Get profiles of real-time and historical performance of BES, Exchange, Active Directory and SQL servers. Baseline your network traffic, including the performance of enterprise LAN/WAN and carrier networks. With Zenprise, your administrators can collect, baseline and report against historical utilization rates for the mobile infrastructure. Better mobile intelligence today promotes better mobile investment decisions for the future.

Empower Self-service
When end users are comfortable resolving basic issues with their smartphones, utilization and productivity rates will rise, and call volume to the help desk will correspondingly drop. Zenprise allows you to give mobile users the ability to activate devices, reset passwords, check mailbox quota information and perform other common tasks on their own. Provide your support teams with roles-based access to remotely wipe-and-lock mobile devices in the event of loss or theft.

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