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Heterogeneous smartphone support (BlackBerry, iPhone, Windows Mobile, Palm, etc. |
Single console to manage all mobile devices |
End-to-end management of the mobile service: servers, devices, carriers, and more. |
Quickly escalate problem to the right infrastructure owner. |
ZenPro™, patent-pending automation technology with 6000+ troubleshooting workflows, 5000+ diagnostic tasks.
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Automatically and proactive detects thousands of issues before your end users are impacted.
Eliminates tedious and time consuming manual troubleshooting. |
Detailed custom resolution instructions.
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Correlates thousands of detected symptoms into actionable root causes. Provides customized instructions enabling quick resolution of problems.
Detailed resolutions enable delegation of remediation tasks to junior administrators |
Dynamic environment baselining
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Automatic performance profiling enables reporting of issues against baselines specific to each company’s environment. |
Role-based views
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Provides views specific to the needs of each IT support tier (HelpDesk, system administrators, Exchange admins, and BES admins). Self-help portal enables end users to resolve issues, thus further reducing support calls. |
Performance and managerial Reports |
50+ out-of-the-box reports and dashboards for tracking system performance, user activity, and problem resolution statistics. |
